Refund policy

 

We accept returns within 14 days of delivery, but only under the following conditions:


  • The item is faulty or damaged
  • The item is not as described
  • The item is not fit for purpose

To be eligible for a return:

 


  • You must contact us within 14 days of receiving your order
  • The item must be returned in its original condition, where possible
  • Proof of purchase is required


We do not accept returns for:

 


  • Change of mind
  • Incorrect size selection (unless the item is not as described)

 


SCREW IN POINT BREAKAGE POLICY:

Screw in points for target darts have a purposeful break point just in front of the Swiss nut. Any point that is broken in this area cannot and will not be refunded or replaced as this is the nature of the point from manufacturer.



To start a return, you can contact us at zakthunderdartpoints@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zakthunderdartpoints@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like Custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


We do not offer Exchanges


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zakthunderdartpoints@gmail.com.