Shipping policy

United Kingdom

We offer fast and reliable shipping across the United Kingdom.

- Orders are typically processed within 1–2 business days  
- Delivery usually takes 2–4 business days  
- Shipping costs are calculated at checkout or shown at checkout  

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

European Union

We ship to selected countries within the European Union.

- Orders are processed within 1–2 business days  
- Estimated delivery time: 5–10 business days  
- Shipping costs are calculated at checkout  

Please note: Orders shipped to the EU are sent on a Delivered Duty Unpaid (DDU) basis.

This means:
- Import VAT and any applicable handling fees may be charged by your local customs authority upon delivery  
- These charges are not included in your order total and are the responsibility of the customer  

We recommend checking with your local customs office for more information on potential charges before placing your order.

By placing an order, you agree to pay any applicable import fees. If these charges are refused and the parcel is returned to us, we reserve the right to deduct any return shipping costs and original shipping fees from your refund.

General Information

- Delivery times are estimates and may vary depending on location and courier  
- We are not responsible for delays caused by customs or postal services  
- Please ensure your shipping address is correct at checkout, as we cannot be held responsible for lost or delayed orders due to incorrect information  

If you have any questions regarding your order, please contact us and we’ll be happy to help.